Communication Skills for Business Professional Communication Exam

The “Communication Skills for Business (CSB) Professional Communication Exam” is a certification program that validates a candidate’s understanding of key communication principles and skills necessary to be effective in a work environment. The exam covers core concepts including professional communication skills, effective verbal, nonverbal and listening skills, creating business deliverables, effectively delivering a message, receiving communications, and analysing communication scenarios. It is a 50-minute exam with approximately 35-50 questions.

This exam is intended for individuals entering the workforce who want to validate their understanding of key communication principles and skills. An individual preparing to take this exam should have approximately 150 hours of instruction and hands-on experience in formal communication theory and practice.

The nature of this exam not only measures communication skills but also helps candidates with the other 3 of “the 4 C’s”: Critical Thinking, Collaboration, and Creativity. These skills are consistently among the top skills employers are looking for, and developing these skills can give candidates a big edge on the competition. The certification can enhance a candidate’s employability by demonstrating their proficiency in these key areas.